Terms of Service.

01About these terms

Easy Peasy Party Hire is a trading name of the Easy Peasy Group (ABN 23 659 634 321), a Melbourne-based operator supplying event hire equipment across Melbourne metropolitan Victoria and regional Victoria. Our depot is located in Cheltenham VIC 3192.

These Terms of Service (“Terms“) apply to every hire booking made with us — whether via our website, phone, email, or in person. By requesting a quote, confirming a booking, or paying a deposit, you agree to be bound by these Terms.

We may update these Terms from time to time. Any changes take effect from the date they’re published on this page. Bookings already confirmed before the update remain governed by the version of Terms in force at the time of booking.

02Quotes and bookings

Quotes we provide are valid for 30 days from the date of issue, subject to equipment availability. Prices quoted are in Australian dollars and include GST.

A booking is confirmed only once we have received your deposit and issued a written booking confirmation (usually by email). Until that point, quoted equipment remains subject to availability and may be booked by another customer.

Booking confirmations set out the details of your hire — the equipment, quantities, delivery date, event date, event address, and total cost. Please review your confirmation and let us know within 48 hours if anything is incorrect.

03Payment and deposits

Deposit

A 25% deposit is required to secure your booking. Bookings without a paid deposit are not confirmed and equipment is not reserved.

Balance payment

The balance of your booking is due 7 days before your event date. We’ll send an automated reminder as this approaches. Payment can be made by bank transfer or credit card. Credit card payments may incur a small surcharge to cover processing fees, disclosed at time of payment.

Corporate accounts

For corporate customers, we accept purchase orders and offer 14-day or 30-day invoice terms subject to approval and reasonable event value. Please raise this with us at time of quote.

Overdue payments

If the balance is not paid by the due date, we reserve the right to cancel your booking and retain the deposit. We will always attempt to contact you before doing so.

04Cancellations and changes

Cancellation by you

You may cancel your booking at any time. Refunds are calculated based on the cancellation date relative to your event:

• More than 30 days before event: full refund of deposit less a $50 administration fee
• 14 to 30 days before event: 50% refund of deposit
• Less than 14 days before event: deposit forfeited; any balance already paid may be refunded at our discretion

For cancellations of bespoke, custom-styled or made-to-order items, a different refund schedule may apply and will be disclosed at time of booking.

Changes to your booking

You may request changes to your booking at any time, subject to equipment availability. Changes that reduce the total booking value by more than 20% within 14 days of your event may be treated as a partial cancellation.

Cancellation by us

In rare circumstances we may need to cancel a booking — typically due to safety concerns, force majeure, or supply issues beyond our control. Where we cancel, you’ll receive a full refund of all monies paid. We’re not liable for any consequential loss.

05Delivery, setup and collection

Every hire quote includes delivery, setup and collection unless expressly noted otherwise. The delivery window is confirmed at time of booking.

You (or your nominated representative) must ensure:

• Reasonable access to the setup site for our vehicle and crew
• A level, dry, unobstructed area for marquees and larger structures
• Someone at the site to receive delivery and confirm setup layout, unless a lockbox or pre-arranged access has been agreed
• Any council permits or venue approvals required for the equipment (marquees on public land, foreshore permits, etc.)

If our crew cannot deliver, set up or collect due to access issues, incorrect address, absence of a representative, or unsafe conditions on site, we reserve the right to reschedule (subject to availability) or charge a return trip fee.

06Care of hired equipment

All hired equipment remains our property throughout the hire period. You’re responsible for the equipment from the moment it’s set up on your site until we return to collect it.

Reasonable use is expected. This includes:

• Not moving, dismantling or modifying installed marquees or structures
• Protecting equipment from misuse, tampering or exposure to fire
• Taking reasonable steps to secure equipment overnight
• Returning glassware, cutlery and other small items in the condition they were delivered (scraped clean is fine; you don’t need to wash)

Damage beyond fair wear and tear, or loss of any hired item, will be charged at the item’s replacement or repair cost. Cost estimates are provided on request. We will always contact you before invoicing damages.

07Weather and force majeure

Our marquees are commercial-grade and rated to specific wind speeds and rainfall conditions. Setup and use is subject to weather remaining within those safety limits.

If forecast weather at time of installation exceeds safe operating conditions, we may recommend rescheduling or cancelling the marquee component of your booking. Where we recommend cancellation on safety grounds, a full refund applies to the affected items.

Rain alone does not typically warrant cancellation — our marquees are waterproof and sidewalls can be added. Extreme heat, sustained high winds, or storm warnings may.

Force majeure events — including but not limited to natural disasters, pandemic-related restrictions, government orders, and civil unrest — that prevent us from performing under this agreement will not constitute a breach. We’ll work with you to reschedule or offer a full refund.

08Liability and insurance

We hold $20 million Public Liability insurance. Certificates of Currency and SWMS documentation are available on request within one business day, at no additional cost, for corporate bookings and venue-required compliance.

To the fullest extent permitted by law:

• We’re not liable for indirect or consequential loss (including loss of profits, business opportunity, or reputation)
• We’re not liable for injury or damage caused by misuse of equipment, unauthorised modifications, or the actions of you, your guests, or third parties
• Our total liability under or in connection with any hire is capped at the amount paid by you for that hire

You agree to indemnify us against claims arising from the actions of your guests or invitees at your event, or from your failure to obtain necessary permits or approvals.

Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law or other applicable statutes that cannot lawfully be excluded.

09Privacy

We collect and use personal information (your name, contact details, event address, and payment details) only for the purpose of providing quotes, fulfilling bookings, and following up on your event. We don’t sell or share your information with third parties for their marketing purposes.

For details on how we handle personal information, see our Privacy Policy.

10Governing law

These Terms are governed by the laws of Victoria, Australia. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Victoria.

Before commencing any legal proceedings, both parties agree to make reasonable good-faith efforts to resolve the dispute through direct discussion.

11Contact us

Questions about these Terms, or anything relating to your booking, can be directed to:

Easy Peasy Party Hire
Part of the Easy Peasy Group
ABN 23 659 634 321
Cheltenham VIC 3192
Contact us